Privacy Policy for DriftHarbour Couriers
At DriftHarbour Couriers, accessible from our online platforms, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of information that is collected and recorded by DriftHarbour Couriers and how we use it. We are committed to protecting your personal data and ensuring it is processed in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
Information We Collect
We collect various types of information in connection with the services we provide, which include same-day parcel delivery, international shipping, warehousing and distribution, e-commerce fulfilment, and express courier services. This information helps us to process your requests, provide efficient services, and improve your overall experience with DriftHarbour Couriers.
- Personal Identification Information: This includes information you voluntarily provide to us when you register for an account, place an order, or use our services. This may include your name, address, email address, phone number, and payment information. For parcel delivery, we also collect recipient names, addresses, and contact details.
- Commercial Information: Details regarding the services you have purchased or considered, and your consumption or service history with DriftHarbour Couriers.
- Technical Data: Information about your device and how you interact with our online platform, such as your IP address, browser type, operating system, referring URLs, and pages viewed. This data helps us ensure the functionality and security of our online platform.
- Usage Data: Information about how you use our website or services, including specific features accessed, time spent on pages, and clicks. This helps us to improve our services and online platform.
How We Use Your Information
The information we collect is used in various ways to effectively deliver our logistics and courier services:
- To Provide and Maintain Our Services: Fulfilling your delivery requests, managing your accounts, and ensuring the smooth operation of our services, including parcel tracking and delivery notifications.
- To Improve and Personalize Our Services: Understanding your needs and preferences to enhance your experience with DriftHarbour Couriers and develop new functionalities.
- For Communication: Sending you service updates, important notices regarding your orders, and responding to your inquiries and support requests.
- For Marketing: With your consent, we may use your information to send you promotional materials about our services, offers, and news. You can opt-out of these communications at any time.
- For Security and Fraud Prevention: Protecting our services and users from fraudulent or harmful activities and ensuring the security of our data and operations.
- For Legal Compliance: Adhering to applicable laws, regulations, and legal processes.
Data Sharing and Disclosure
We may share your information with trusted third parties for the purposes outlined in this Privacy Policy:
- Service Providers: We work with third-party companies and individuals to facilitate our services (e.g., payment processors, IT service providers, other logistics partners for international shipping). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: If DriftHarbour Couriers is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of DriftHarbour Couriers, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.
Data Security
The security of your data is paramount to us. We implement robust technical and organisational measures to protect your Personal Data from unauthorised access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Your Data Protection Rights (UK GDPR)
Under the UK GDPR, you have the following rights concerning your Personal Data:
- The right to access: You have the right to request copies of your Personal Data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your Personal Data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your Personal Data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact details provided below.
Cookies
Our online platform uses "cookies" to enhance your experience. Cookies are small data files placed on your device. They are used to track user activity and preferences, enabling us to provide a more personalised and efficient service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, your data, or would like to exercise one of your data protection rights, please do not hesitate to contact us:
DriftHarbour Couriers
2847 Thamesview Road, Suite 3A
Bristol, South West England, BS1 6QF
United Kingdom